Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, we can only accept make-up items if they are unopened and unused. Any items that do not meet our returns criteria, will be sent back to you. 

To start a return, you can contact us at morris@morris3international.com. Please note that returns will need to be sent to the following address:  Osbourne, Aughton, Collingbourne Kingston, Nr Marlborough, Wiltshire, SN83SA 

Please note that items sent back to us without first requesting a return will not be accepted. 

Please note that you are responsible for the charges of the return shipping. Your original shipping charges are non-refundable.

You can always contact us for any return question at morris@morris3international.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unopened or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return ( please note it will take up to 10 days to inspect your return), and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at morris@morris3international.com.

Additional Information.

ZEY-B is not responsible for any returns lost within the postal service. We strongly recommend that you send returns back to us on a fully tracked service. 

All returns are monitored to avoid misuse or abuse of our return policy. We flag customers who meet our criteria for excessive returns, and those flagged may be subject to us reviewing and revoking our return policy.